FAQ

Products - Cookies and Brownies

No. We don't do any decorating or special shapes. Our cookies are served right out of the oven, warm and fresh. When you decorate a cookie, you have to let it cool and harden, so that the icing won't melt. This can compromise the quality of the product. To us, taste is most important.

We keep our cookie offerings to the 10 flavors on the menu most of the time, to ensure that we don't run out of your favorite flavor. But, about once a month or so, we will run a special flavor of the week that's available just that week. To get notified of these flavor weeks, sign up for our and you'll get an e-mail when we run a flavor of the week special.

The cookies are medium-sized, at about 2.5-3 inches in diameter.

The brownies are much larger than the cookies, at about 3x4 inches. They are very rich and chocolaty.

Due to the way that the cookies and brownies are made, baked, and packaged, it is possible that any of the cookie flavors may have come in contact with nuts or a nut substance. Therefore, if you have an allergy to nuts, please be aware of this danger. We recommend you do not order any of our cookies or brownies if the allergy is severe.

At this time, we do not carry any products designed for specific dietary needs.

Unfortunately, at this time we do not have this information. However, the most frequently asked question is in regards to trans fats. Our regular menu baked goods are made with either butter or vegetable shortening and are trans fat free. All of our baked goods contain eggs and are not vegan.

For speed and accuracy reasons, we only bake cookies in increments of 6. Therefore, a one dozen order can only get 6 of one kind and 6 of another. Cookies bought from the walk-in display case can be purchased in any combination.

No. A Tiffwich® is two warm cookies with ice cream sandwiched in the middle. Therefore, it would melt en route and we cannot deliver them. For the same reason, you cannot order ahead and have one ready for you when you arrive to the store. A Tiffwich® only takes a few minutes to make, so you can just stop in and order one at the counter. Or, you can order a dozen cookies for delivery and either a pint or scoop of ice cream and make your own at home.

Delivery/Gifts

Yes. We can deliver cookies to someone else for you. The cookies come in a white box with a colorful ribbon, and include a personal message. Warm cookies always make a great gift, and are inexpensive enough to send for any occasion. Even just to say hi.

Yes. In fact, the majority of our orders are hungry people wanting a snack at work, or at home late night.

No. Unfortunately, we do not do any shipping.

We can include greeting cards or business cards or stickers on your box. However, we cannot take anything of value over $5, or of sentimental value. We are not insured to deliver items other than our own or to replace lost or damaged items.

For deliveries in the zone, we can usually have the orders out in about an hour to an hour and a half. Out of zone courier orders take about an hour and a half to two hours. If you are placing a larger order (10 dozen or more), give us a little more time. You may always order in advance, no matter what your order is.

Since our cookies must be delivered warm, we have to use an ASAP courier service. This guarantees that the cookies will go straight from us to you. We work with our courier services to get the lowest price possible for ASAP service. The courier rates you may be used to may be for 2, 3, or 4 hour service, which, while cheaper, would not provide fresh, warm cookies.

Because we go to great to lengths to ensure that you receive fresh, warm, and custom-baked goods with every order that you place, we deliver using our own drivers and vetted courier companies that have a direct business relationship with Tiff’s Treats.  Tiff’s Treats has always been committed to providing custom-made orders that are delivered warm and fresh from our ovens by Tiff’s Treats’ delivery people. In this way, we are always assured that the high standards we set for quality and freshness are being met by our own expertly trained staff.

Pick Up/In Store

Sure. Just call and place your order, and we'll have it ready for you at whichever store you choose. Since we bake the cookies fresh for you, please allow 30 minutes for your order to be ready. Or, you can set up a later time for your order to be ready.

Although you can come by to get one or two cookies, a Tiffblitz®, or a Tiffwich®,, the selection is limited and usually will not be directly out of the oven. Cookies in the case are made several times throughout the day. In order to keep the cookies fresh, we keep only a very small amount available for walk-by customers. If you are looking to get a dozen or more, please place an order first. The cookies will be baked to order and ready right out of the oven!

Cookies sold from the in-store display case are first come first serve. Therefore, we cannot pull cookies from the case for you over the phone because we'd be jumping in line in front of someone who might have been already waiting for just those cookies. If you call ahead, we will bake an order for you (which takes about 30 minutes) and it will be ready when you arrive. If you can't wait that long, come on in and see what we have available. But we are not able to pull them for you before you get here.

Pick up orders take about 30 minutes. That is how long it takes to put the cookies in the oven, bake them, and package them in the box. You can always order as far in advance as you’d like.

Other

We accept Visa, Mastercard, Discover, American Express, Bevo Bucks (Austin) and corporate accounts. No personal checks. We accept cash and corporate check in-store, but do not accept cash or check upon delivery.

Online, we accept credit cards, existing corporate accounts, and Bevo Bucks (Austin). Cash and corporate check orders need to be called in.This is to prevent someone just clicking around on the site from accidentally placing a real order. Cash or corporate check is accepted on pick up orders only. We do not accept cash or check upon delivery. 

Please fill out and submit the donation request form in detail. If we are able to donate, we will reply to your message with our offer. Due to the large number of donation requests we receive, please refrain from stopping by or calling to ask for donations.

Tiff’s Treats History

In 1999, two University of Texas sophomores started Tiff's Treats while attending college. For more information, check out the about page.

No. Actually, the idea to start the business was not related to any class, although both founders were UT students at the time. They simply came up with the idea after making a batch of chocolate chip cookies. They decided that the cookies were so good, that they would be a big hit if they were delivered warm and fresh, like pizza delivery. The pair joined together and opened Tiff's Treats two weeks later.